Help And Support

This help section is for existing flymedia clients.

This page aims to eliminate common PC problems so that genuine support enquiries can be dealt with more efficiently.

BEFORE YOU TRY ANY OF THE SOLUTIONS BELOW, WE ADVISE THAT YOU SHUT DOWN AND RESTART YOUR COMPUTER.
MOST PROBLEMS CAN BE FIXED THIS WAY.

Your PC is connected to your website & email via a number of computers & links, we need to find which link is broken.

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Problem: I cannot see my website
1. Can you see www.google.com?
This site is not on our server and can help us find out if the problem lies on our server only.
Yes, then try the next option. No, then the problem is probably with your connection to the internet.
2. Can you see www.lasttrain.co.uk?
This site is on our server but is not your website. This can help us find out if the problem lies on website only.
Yes, then try the next option. No, then contact us.
3. Can you see www.planetdnb.com?
This site is not on our server, but is at our data centre. This can help us find out if the problem lies on our server only.
Yes, then contact us. No, then contact us.
Remember these results and be sure to tell them to us when you contact us.

Problem: I cannot send or receive email via outlook.
1. Can you see your website?
Yes, then the problem might be with your computer, try the next option. No, then the problem might be with your connection to the internet, try the next option.
2. If you have webmail, then can you see it?
Simply type your web address in the box below and press submit.
http:// 
Yes, then try to login. No, then contact us.
3. Can you login to your webmail?
Yes, then the problem is probably with your computer. No, then contact us.

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Click here to read our Service Level Agreement
This shows the level of service that we will supply to you.

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